Someone who already knows how yours is set up
Most small companies don't have an IT problem: they have a memory problem. Nobody knows what machines there are, who has which licence, whether the backups actually work or what was changed last year. That's what we fix first, and it's why we're called what we're called.
A fixed fee, and you know what's in it
Every plan includes unlimited remote support: charging per call makes people stop calling, and then problems grow.
Shop
- Unlimited remote support
- One on-site visit a month included
- Backups actively monitored
- Antivirus and updates
- Response within 24 working hours
- Equipment inventory kept up to date
Office
- Everything in the Shop plan
- Managed server or NAS
- Network and Wi-Fi under control
- User and access management
- Response within 8 working hours
- Two visits a month included
Company
- Everything in the Office plan
- Off-site backups verified every month
- Disaster recovery plan
- Quarterly report for management
- Response within 4 working hours
- Visits as needed
What the fee doesn't cover, plainly. The fee covers the work, not the hardware. Quoted separately and approved beforehand: new parts and machines, network cabling work, third-party licences and software projects.
How we come into a company
Always the same way, and the first two stages cost nothing. If you see the report and decide against it, you keep the report.
Audit
One hour at your office. We look at machines, network, backups, licences and access, and write down what's actually there.
Report
What's fine, what's at risk and what's urgent, with the cost of each. No scaremongering, and priorities in order.
Getting up to date
The urgent things get fixed and the logbook gets built: inventory, access, licences, backups. Quoted separately and only once.
Monthly fee
From then on, monthly maintenance. No lock-in: if a month goes by without it being worth it, you cancel with an email.
What we cover
Inside a contract or as a one-off, with a fixed quote.
Networks and Wi-Fi
Cabling, switches, access points, separate networks for guests and for the till. Wi-Fi that reaches everywhere, and a business network that doesn't hang off a provider's router.
Servers and NAS
Shared files, permissions per person, access from outside when you need it. Set up to run without you standing over it.
Backups
A local copy and a copy off-site, and the important bit: we test that they can be restored. A backup nobody has tested isn't a backup.
Workstations
New machines set up the same way for everyone, with their software and their access. A new employee starts working on day one, not day three.
Equipment supply
Computers, laptops, monitors, networking and printers. We tell you what to buy with the real prices in front of you, and we leave it installed.
Security and access
Passwords properly managed, two-factor, permissions in order, and what happens when someone leaves the company.
Are you starting a business?
You open in a month and suddenly you have to sort out computers, internet, Wi-Fi, the till system, an email address that isn't Gmail, backups and a website. Nobody explains it, you buy blind and you end up paying twice. This is for that.
We come and look
We visit the premises or the office and talk about what you'll be doing. No cost and no obligation.
A written plan
What you need, what you don't need, what each thing costs and in what order to buy it. At a fixed price.
We set it up
Machines, network, Wi-Fi, email on your own domain, automatic backups and the website. All working the day you open.
A month with us
The first month of support is included, which is when all the questions come up. After that you decide whether to carry on.
Sole trader
- A computer chosen and built for what you do
- Email on your own domain
- Automatic backups configured
- A one-page website with your details
- Invoicing up and running
- One month of support included
Premises
- Everything in the Sole trader plan
- Network and Wi-Fi done properly, not the provider's router
- Guest Wi-Fi separated from the till network
- Till system and peripherals installed and tested
- A shared folder between the machines
- One month of support included
Office
- Everything in the Premises plan
- Server or NAS with permissions per person
- Off-site backups, tested
- Accounts and access in order from day one
- A full inventory handed over in writing
- One month of support included
Hardware is billed separately, at cost plus a margin you can see. We give you the list with what each item costs; if you'd rather buy it yourself, that's fine and we'll still set it up. What we charge for is the work and the judgement, not marking up the price of a hard drive.
If you do it by hand every week, it can be automated
Quotes written out three times, invoices sorted by hand, messages answered the same way every time, data moved from one program to another by copy and paste. We look at how your day actually goes and automate the repetitive parts, with tools you can afford and without tying you to anything strange.
- ✓ Websites and shops for businesses
- ✓ Integrations between programs you already use
- ✓ Automating repetitive tasks with AI
- ✓ Custom applications when nothing fits
- ✓ Projects at a fixed price
What companies ask us
We already have an IT person. What do we need you for?
If it works, nothing, and we'll tell you so in the audit. Where we usually help is when that person is a friend who comes when they can, when nobody has ever documented anything, or when the backups exist but nobody has tried restoring them.
What happens if one day you leave or close down?
You take all the documentation with you: inventory, access, licences and configurations, in a format any other technician can read. It's yours from day one. A supplier who ties you down because only they know how it's set up isn't a supplier, it's a problem.
There are two of you. What if you're both busy?
That's what the logbook is for: we both know every client and either of us can handle an incident. And it's why the response times are written into the contract and are conservative: we'd rather promise 8 hours and be there in two.
Is there a minimum term?
No. Not on the small plan or the big one. You cancel with an email and a month's notice, so there's time to hand everything over properly.
We work with client data. How do you cover that?
We sign a data processing agreement before touching anything, as the GDPR requires. Access is per named person and is logged, and we don't look at, copy or discuss your files.
Can you do just one specific job, without a contract?
Yes. Set up a network, replace machines, fix a fault. A fixed quote and that's it. The contract is an option, not a toll for us to look after you.